Database Administrator

Job Description

TEAM RESPONSIBILITY
Development & implementation of Benevon methods & fundraising plans and activities to reach budget objectives. Provides a variety of opportunities to the community to learn about the children ProKids serves and the outcome of the services provided by ProKids. Informs the Community about various ways to become involved with ProKids. Monitors the entire experience of individual donors and foundations with a specialized focus on deepening and broadening their financial involvement.

POSITION SUMMARY
Responsible for ensuring the stability, efficiency, and accessibility of our organization’s Customer Relationship Management (CRM) system. You will serve as the key expert and repository of knowledge for this system, ensuring its seamless operation to support our strategic data-driven initiatives. Your contributions will be instrumental in advancing our fundraising goals and objectives, both now and in the future.

SPECIFIC DUTIES AND RESPONSIBILITIES 

1. Responsible for ProKids donor Customer Relationship Management (CRM) system, currently Blackbaud Raiser’s Edge (RE) and Raiser’s Edge NXT. Duties include but are not limited to:

• Donations
  • Complete in person and/or electronic deposits.
  • Process all incoming gifts.
  • Process monthly EFT transactions.
  • Ensure the timely mailing and tracking of all acknowledgement letters.
  • Collaborate with Business Operations and Communication & Gathering for monthly reconciliation, reporting, and budgeting (CASA Manager, RE, Feathr, QuickBooks).
  • Provide a list of donors to the Executive Director and Board of Trustees for thank you process and document as action in RE.
  • Distribute batch and deposit summary to CD.
  • Create new donation forms and JavaScript for online donations and events.
• Mailings
  • Export and distribute appropriate mailing, event invitation, and snapshot sign-up lists.
  • Track all mailings and provide reports on attendance, projections, analysis and Moves Management for future decisions.
  • Identify and conduct prospect research to support cultivation efforts.
• Reporting
  • Create, manage, and initiate all development queries and needed reports that deliver actionable data to staff.
  • Create, manage, and initiate dashboards and folders within the CRM for easy access.
  • Compile board report cards quarterly.

2. Support new and existing staff on best use of database and data entry procedures. Provide ongoing coaching and support to ensure the database is used effectively.
3. Manage all user accounts and troubleshoot issues as they arise.
4. Maintain sufficient knowledge of the work of all ProKids’ teams to be able to answer questions and predict needs.
5. Maintain data integrity and accuracy, including NCOA updates, as well as implementing all global changes, imports and other global database functions. Ensure that the database provides the required information for planning and is used to its fullest capacity.
6. Create and maintain records for constituents, staff, board and volunteers.
7. Ensure database security is maintained and updated as indicated.
8. Maintain documentation on all procedures and best practices as well as providing training and support. Update existing documentation as new processes are discovered, changes are requested, or issues are found.  Ensure that all documentation is stored and archived in appropriate places. Translate documented workflow and process into end user documents and training materials.
9. Attend and provide assistance with agency activities and events.

 GENERAL PROKIDS DUTIES AND RESPONSIBILITIES

1. Assists with the setting and evaluation of all agency goals and objectives with primary focus on the Operational Team impact of each goal or objective.
2. Acquires and maintains a working knowledge of other team’s programs and practices to encourage good communication and collaboration.
3. Benchmarks with other CASA programs and organizations for best and leading practices.
4. Ensures the effective representation of ProKids to external organizations and individuals.
5. Communicates the need for volunteers and provide assistance in designing and implementing volunteer training. Supervises, manages, supports, evaluates, and communicates on-going status of volunteers.
6. Performs duties in accordance with ProKids objectives, values and in compliance with relevant standards and agency commitments.
7. Attends all staff meetings and establishes good teamwork with co-workers.
8. Ensures common office spaces are ready for the next person, maintained, and stocked with essential supplies. Notifies Business Operations of maintenance and supply needs.
9. Ensures commitment to and the practice of diversity, equity, and inclusion principles embraced by ProKids.
10. Other duties as assigned by supervisor.

 JOB REQUIREMENTS

• Bachelor’s Degree or equivalent work/volunteer experience
• 2+ years of related experience
• Knowledge and experience with Customer Relationship Management (CRM) system. Familiarity with Raiser’s Edge preferred.
• Excellent verbal and written communication skills
• Excellent time management skills, organized, efficient and able to multi-task
• Proficient with Microsoft 365
• Familiarity with child and family welfare issues and non-profits is preferred but not required
• Reliable transportation

 PHYSICAL REQUIREMENTS

• Keyboarding
• Ability to sit and stand for long periods of time
• Ability to lift, carry, push or pull up to 40 pounds
• Ability to reach overhead or below shoulders

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.

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